Job details
| Discipline: | |
| Reference: | Ad-19742 |
| Posted: | almost 6 years ago |
Job description
Our client, the NSW Government is looking for a Admin Assistant to join their CBD team. You will be providing a range of clerical, administrative, assessment and related support services to ensure that applications for designated regulated sectors are assessed and processed in accordance with legislation, policies and procedures. This is a fast paced and high volume role and our client is looking for someone who is proactive, has a high attention to detail and is able to hit the ground running.
Responsibilities:
- Provide a range of administrative and support services, including undertaking searches, to support the assessment and processing of applications/renewals/variations and related approvals/authorisations within identified timeframes, and in accordance with delegation, relevant legislation, policies and procedures
- Provide timely, accurate information and support to customers and other stakeholders on basic licensing and related matters
- Escalate more complex enquiries, licensing applications/ renewals/variations or related approvals/authorisation, contributing to recommended actions as appropriate
- Contribute to the preparation of timely and accurate internal/external reports and correspondence relevant to licensing activities
- Update and maintain records and databases, complying and assisting other users with administrative systems and processes, to ensure that all information is accurate, stored correctly and accessible
- Contribute to initiatives to identify and progress opportunities to improve service delivery and the efficiency of operations
Key challenges:
- Managing conflicting priorities and demands in a high-volume environment with multiple stakeholders
- Maintaining awareness of relevant procedures, legislation, regulations etc to ensure high quality service and accurate information is provided to customers and other stakeholders
- Contributing to the assessment and determination of designated licensing applications/renewals/ variations and related approvals in an effective, efficient and impartial manner, given the high volume, sensitive and regulatory nature of the work