BA Process

Job description

This leading digital financial services organisation is going through a large period of growth. With a large amount of funding and drive to become a top player in their market the need for a highly diligent and motivated Process BA has become available to join their talented and professional team.  In this position you will play a pivotal role working on the Microsoft Dynamics CRM application, customer experience and features delivered through the application.  You will enjoy working in a highly collaborative and passionate team who place a strong emphasis on personal development and growth.
 
Essential Skills / Background 

• Analyse and synthesise information from multiple sources to extract the genuine needs of stakeholders and customers
• Facilitate requirements gathering sessions with key stakeholders
• Define and validate technology solutions that meet business needs in conjunction with the Product Owner
• Contribute to CX design to maximise the customer experience
• Document user stories in the delivery of the solution to need
• Document detailed business process to operationalise the solution
• Analyse and establish all related and downstream touch points to ensure that full end-to-end and control processes have been appropriately considered and designed
• Define acceptance criteria that the solution must past for inclusion in automated regression test suite
• Develop a business analysis work-plan in Jira to manage own activities, tasks, deliverables and schedule
• Create and maintain documentation in Confluence, and ensure that all stakeholders are kept informed of developing requirements and solutions
• Identify and communicate risks and issues that may require change to plans or scope
• Develop and maintain appropriate monitoring and reporting to demonstrate that all requirements have been delivered
• Determine the most appropriate response to identified defects
• Define capabilities and requirements to support transition to new solution
• Respond quickly to changing organisational priorities
• Act as a translator between business and technology to ensure technology meets business needs

Requirements

•  More than 5 years’ experience as a Business Analyst in the IT industry within Financial Services/Banking sector
• At least 3 years’ experience as a Business Analyst in digital project delivery
• Minimum 2 years of Microsoft Dynamics experience
• At least 1 year as a member of an agile delivery team

 
If you have the above experience and want to join a fun, fast paced passionate team please forward your resume to julians@charterhouse.com.au or call me on 9641 2453