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CRM BA

Job details

Location: NSW - Sydney
Discipline:
Reference: Ad-20644
Posted: 5 months ago

Job description

This global leading financial services organisation is currently going through large Transformation of work and are looking for highly competent Business Analysts to come onboard to assist them on a CRM rollout.  In this role you will play a pivotal part in liaising with both Key business stakeholders. You will be experienced working on multiple implementations across complex FS businesses. In this role you will work in a highly professional, stable and experienced team where you will enjoy working in a collaborative and friendly culture.
 
Responsibilities will include:

  • Requirements gathering and analysis using Agile techniques
  • Facilitation of workshops including requirements gathering sessions
  • Write acceptance criteria in collaboration with the testing team
  • Review design and testing deliverables to ensure completeness of requirements
  • Actively participate in Agile processes including planning and estimation
  • Promote the best practice use of Agile techniques
  • Showcase the products to project stakeholders
  • Identify and implement continuous improvement opportunities
  • Conduct training sessions with stakeholders and end users
  • Liaise with project stakeholders to ensure external needs are met
  • Perform other duties as directed

 
To be successful for this position you will need to display:

  • Experience with CRM implementations – Pega (Highly desirable)
  • Extensive experience working in Agile environments
  • Previously worked for a Financial Services Company.
  • A passion for innovation, Agile and delivering exceptional customer experiences
  • Leadership skills and the ability to work independently or effectively within a group environment
  • Excellent verbal communication and workshop/training facilitation skills
  • Strong attention to detail and ability to interact with a diverse group, executives, managers and subject matter experts

 
If you have the above experience and want to join a fun, fast paced passionate team please forward your resume to julians@charterhouse.com.au or call me on 9641 2453