Connecting...

Call Centre Manager

Job details

Location: NSW - Sydney
Salary: Up to 90,000 +Super
Discipline:
Reference: Ad-19044
Posted: 21 days ago

Job description

  • Minimum 2 years’ experience in managing ISO9001 requirements  
  • Based in Mascot  
  • Up to $90,000 +Super

About You:

  • Experience gained within a relevant industry – call centres, service, and demonstrated ability to maintain and improve a QMS Some exposure to environmental process and procedures
  • Fantastic communication skills- ability to engage stakeholders and facilitate training
  • Resilient and persevering approach – ability to influence across all levels of the organisation
  • Strong organisational skills
  • Experience using Quality tools (5 whys, Fishbone, Pareto charts, FMEA)  

 
About the Company:
 A global leader in the elevator and escalator industry.  
 
 About the Role:

  • Ensure call centre compliance with company policies
  • Responsible for managing the call centre operation within budget  
  • Ensure processes (callout process, safety procedures etc) are followed
  • Understand and be updated on call centre’s systems ( eg KFM, KRM, Konnect)
  • Responsible to meet KPI Targets
  • Responsible to interview and recruit suitable candidates for the call centre
  • Ensure new agents are properly trained before processing customers calls  


Nikita Dhadli
Senior Consultant
02 96412424
nikita@charterhouse.com.au