Job details
| Salary: | Up to 90,000 +Super |
| Discipline: | |
| Reference: | Ad-19044 |
| Posted: | almost 6 years ago |
Job description
- Minimum 2 years’ experience in managing ISO9001 requirements
- Based in Mascot
- Up to $90,000 +Super
About You:
- Experience gained within a relevant industry – call centres, service, and demonstrated ability to maintain and improve a QMS Some exposure to environmental process and procedures
- Fantastic communication skills- ability to engage stakeholders and facilitate training
- Resilient and persevering approach – ability to influence across all levels of the organisation
- Strong organisational skills
- Experience using Quality tools (5 whys, Fishbone, Pareto charts, FMEA)
About the Company: A global leader in the elevator and escalator industry.
About the Role:
- Ensure call centre compliance with company policies
- Responsible for managing the call centre operation within budget
- Ensure processes (callout process, safety procedures etc) are followed
- Understand and be updated on call centre’s systems ( eg KFM, KRM, Konnect)
- Responsible to meet KPI Targets
- Responsible to interview and recruit suitable candidates for the call centre
- Ensure new agents are properly trained before processing customers calls
Nikita Dhadli
Senior Consultant
02 96412424
nikita@charterhouse.com.au