Collections Representative

Job description

Collections Representative, Macquarie Park with free parking, Immediate start, 6 months – perm, $32.20 per hour + super
 
The role: 
 
My Client is a key player and market leader in the automotive industry with global operations. They are on the lookout for a Collections Representative to join the team for an initial period of 6 months with an immediate start.  
 
This is a highly rewarded role with a 50:50 ratio of inbound and outbound calls.  
 
Duties:  

• Accountable for managing and monitoring allocated delinquent accounts by to achieve a set of KPI’s specific to the designated Collections Team. 

• Perform inbound/outbound calls representing the company, balancing call handling time while at the same time delivering an excellent customer experience.  
• Ensure Quality Customer Service (Internal & External) in all touch-points with customers. 
• Ensure data integrity of customer information – all account information kept up to date. 
• Exhaust all options to minimise the number of customer accounts that require escalation of action in order to minimise losses to the company.  
• Using sound judgement and decision making to recommend actions to be taken with delinquent accounts and passing on outstanding debts for debt collection and/or further legal action.  
• Ensure that actions comply with all regulatory requirements. Seeking specialist advice where required. 
• Adhere to QA standards (to be measured via call listening and quality reviews). 
• Complete all relevant administration and documentation. 
• Achieve specific KPI’s - actively seek feedback and focus on areas of improvement. 
• Ensure timely and relevant reporting is in place to ensure that a comprehensive understanding of the trends and issues in the Collections Centre are highlighted and escalated.  

The ideal Candidate:  

• Previous call centre experience essential 
• Collections/debt/AR experience highly desired 
• Previous experience in financial services highly desired  
• Second to none stake holder engagement skills 
• Strong interpersonal skills with the ability to deal with irate customers  
• Time management skills  
• Keen eye to detail  

What’s on offer:  

• Work for a market leading, global company 
• Collaborative, vibrant and energetic work culture with Friday networking, team building events,
• World class L&D programmes on offer, continually developing your skillset. Systems  
• Central Macquarie park location with free, secure parking