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Collections Representative

Job details

Location: NSW - Sydney
Discipline:
Reference: Ad-26543
Posted: 15 days ago

Job description

Collections Representative, Macquarie Park with free parking, Immediate start, 6 months – perm, $32.20 per hour + super
 
The role: 
 
My Client is a key player and market leader in the automotive industry with global operations. They are on the lookout for a Collections Representative to join the team for an initial period of 6 months with an immediate start.  
 
This is a highly rewarded role with a 50:50 ratio of inbound and outbound calls.  
 
Duties:  

  • Accountable for managing and monitoring allocated delinquent accounts by to achieve a set of KPI’s specific to the designated Collections Team. 
  • Perform inbound/outbound calls representing the company, balancing call handling time while at the same time delivering an excellent customer experience.  
  • Ensure Quality Customer Service (Internal & External) in all touch-points with customers. 
  • Ensure data integrity of customer information – all account information kept up to date. 
  • Exhaust all options to minimise the number of customer accounts that require escalation of action in order to minimise losses to the company.  
  • Using sound judgement and decision making to recommend actions to be taken with delinquent accounts and passing on outstanding debts for debt collection and/or further legal action.  
  • Ensure that actions comply with all regulatory requirements. Seeking specialist advice where required. 
  • Adhere to QA standards (to be measured via call listening and quality reviews). 
  • Complete all relevant administration and documentation. 
  • Achieve specific KPI’s - actively seek feedback and focus on areas of improvement. 
  • Ensure timely and relevant reporting is in place to ensure that a comprehensive understanding of the trends and issues in the Collections Centre are highlighted and escalated.  

The ideal Candidate:  

  • Previous call centre experience essential 
  • Collections/debt/AR experience highly desired 
  • Previous experience in financial services highly desired  
  • Second to none stake holder engagement skills 
  • Strong interpersonal skills with the ability to deal with irate customers  
  • Time management skills  
  • Keen eye to detail  

What’s on offer:  

  • Work for a market leading, global company 
  • Collaborative, vibrant and energetic work culture with Friday networking, team building events,
  • World class L&D programmes on offer, continually developing your skillset. Systems  
  • Central Macquarie park location with free, secure parking