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Collections Representative

Job details

Location: NSW - Sydney
Discipline:
Reference: Ad-19692
Posted: 3 months ago

Job description

My Client is a key player in the automotive industry with global operations. They are on the lookout for a Collections Representative to joint the team for an initial period of 6 months with an immediate start.

This is a highly rewarded call centre role with a 50:50 ratio of inbound and outbound calls.

Duties:

  • Accountable for managing and monitoring allocated delinquent accounts by to achieve a set of KPI’s specific to the designated Collections Team
  • Perform inbound/outbound calls representing the company, balancing call handling time while at the same time delivering an excellent customer experience
  • Ensure Quality Customer Service (Internal & External) in all touch-points with customers
  • Ensure data integrity of customer information – all account information kept up to date
  • Exhaust all options to minimise the number of customer accounts that require escalation of action in order to minimise losses to TFA
  • Using sound judgement and decision making to recommend actions to be taken with delinquent accounts and passing on outstanding debts for debt collection and/or further legal action
  • Ensure that actions comply with all regulatory requirements. Seeking specialist advice where required. Adhere to QA standards (to be measured via call listening and quality reviews)
  • Complete all relevant administration and documentation
  • Achieve specific KPI’s - actively seek feedback and focus on areas of improvement
  • Ensure timely and relevant reporting is in place to ensure that a comprehensive understanding of the trends and issues in the Collections Centre are highlighted and escalated 


The ideal Candidate:

  • Previous call centre experience essential
  • Collections/debt/AR experience highly desired
  • Previous experience in financial services highly desired
  • Second to none stake holder engagement skills
  • Strong interpersonal skills with the ability to deal with irate customers
  • Time management skills
  • Keen eye to detail  

What’s on offer:

  •  
  • Work for a market leading, global company
  • Collaborative, vibrant and energetic work culture with
  • Friday networking Minutes’ walk form St Leonards train station


If you are interested in this position and feel you meet the criteria, then please contact Elliott Hunter on 02  9641 2489 or send your CV to elliott@charterhouse.com.au