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Consumer Contact Centre Advisor

Job details

Location: NSW - Sydney
Discipline:
Reference: Ad-28206
Posted: 4 days ago

Job description

I am currently looking for an experienced Consumer Contact Centre Advisor for a temp to perm/permanent position in Kingsgrove.
 
About You:  Minimum 2 Years previous Customer Service experience required, ideally this experience will be within the FMCG or Consumables sector.

  • Must have had experience in a similar Customer focused role with inbound calls and enquiries
  • Must have worked to tight deadlines and is Pro active
  • Team player
  • Excellent verbal communication skills
  • Previous experience in responding to telephone and email based enquiries
  • Good knowledge of Computer systems

 
About the Role:

  • To provide clear communication and link between Head Office and its Customers
  • Build and maintain customer relationships
  • Handling incoming enquiries
  • Processing internal orders
  • Check account status, work with credit controller to resolve any issues with overdue/over credit limit accounts
  • Receive customer queries and communicate with BDMs to resolve queries in a timely manner
  • Proactive Customer Engagement to support sales as required
  • Admin of CRM