Customer Operations Ecommerce Specialist

Job details

Location: VIC - Melbourne
Reference: Ad-18465
Posted: 10 months ago

Job description

A chance to work for a fashion brand recognised globally. With an incredibly innovative culture and a fun, vibrant office just 10 minutes outside the CBD, this could be the perfect role!
Main responsibilities will include:

  • Ensure the delivery of orders are completed on time.
  • Data analysis and reporting.
  • Key account support, generation of look books and sales report packs to meet key account requirements and deliverables.
  • Enters orders into the SAP as necessary.
  • Assist in managing customer service of ecommerce platform once live.
  • Assist to trouble shoot any issues with ecommerce website. Flag these with line manager, product management and marketing.
  • Stock transfers from wholesale warehouse to e-comm warehouse
  • Ensuring all issues are promptly followed up and questions are answered.
  • Work closely with corporate production, sales, logistics, and credit departments to ensure a smooth flow of orders and other activity including credit returns.
  • Works directly with internal departments to secure ship dates for all products.
  • Enters orders into the SAP as necessary.

If you are someone who as a minimum of 12 months previous experience in a similar role and are an enthusiastic, positive & open-minded person who embraces the lifestyle fashion industry and works with a sense of urgency and persistence, this is the perfect opportunity for you.

Must haves:

  • 12 months experience
  • Strong computer skills MS Office – Excel, Word, Outlook
  • SAP knowledge preferred
  • Strong attention to detail.
  • Excellent verbal and written communication skills and the ability to work in a fast paced environment.
  • Excellent analytical, problem solving, interpersonal and organisational skills.
  • Ecommerce customer service experience
  • Experience in purchasing and / or exposure to manufacturing.

This job has expired!