Customer Operations Ecommerce Specialist

Job description

A chance to work for a fashion brand recognised globally. With an incredibly innovative culture and a fun, vibrant office just 10 minutes outside the CBD, this could be the perfect role!
 
Main responsibilities will include:
 

• Ensure the delivery of orders are completed on time.
• Data analysis and reporting.
• Key account support, generation of look books and sales report packs to meet key account requirements and deliverables.
• Enters orders into the SAP as necessary.
• Assist in managing customer service of ecommerce platform once live.
• Assist to trouble shoot any issues with ecommerce website. Flag these with line manager, product management and marketing.
• Stock transfers from wholesale warehouse to e-comm warehouse
• Ensuring all issues are promptly followed up and questions are answered.
• Work closely with corporate production, sales, logistics, and credit departments to ensure a smooth flow of orders and other activity including credit returns.
• Works directly with internal departments to secure ship dates for all products.
• Enters orders into the SAP as necessary.

 
If you are someone who as a minimum of 12 months previous experience in a similar role and are an enthusiastic, positive & open-minded person who embraces the lifestyle fashion industry and works with a sense of urgency and persistence, this is the perfect opportunity for you.
 

Must haves:
 

• 12 months experience
• Strong computer skills MS Office – Excel, Word, Outlook
• SAP knowledge preferred
• Strong attention to detail.
• Excellent verbal and written communication skills and the ability to work in a fast paced environment.

• Excellent analytical, problem solving, interpersonal and organisational skills.
• Ecommerce customer service experience
• Experience in purchasing and / or exposure to manufacturing.