Customer Retention Specialist

Job details

Location: NSW - Sydney
Reference: Ad-50766
Posted: 5 months ago

Job description

About the Role
Seeking high performing candidates who would like to join a retention team. This role would be suitable for someone looking to build on their career within Life Insurance.

You will have a diverse range of duties some of which are listed below; 

  • Inbound and outbound calls and queries from existing customers
  • Manage customer enquiries
  • Build relationships with both clients and customers
  • Provide accurate, valid and complete information 
  • Handle complaints, provide appropriate solutions and alternatives 
  • Conversations around life insurance

If you have proven customer service experience in a call-centre or retail with strong communication skills and attention to detail, this could be the right role for you!
About You

  • Previous retail or customer service experience
  • You will be a natural communicator who enjoys talking to customers to understand their needs and provide exceptional customer service
  • Demonstrated professionalism and a strong customer service ethic
  • A genuine passion for customer service
  • Excellent problem-solving ability
  • Attention to detail and accuracy

Unfortunately, NO WHV may apply for the position as it is a Full time Permanent role only Australian Citizen will be considered. There will be a background check for the successful candidate

What next
If you believe you are suitable for this role please apply!

This job has expired!