Customer Service BA

Job details

Location: NSW - Sydney
Reference: Ad-21350
Posted: 10 months ago

Job description

This Global leading Health and Beauty organisation based in the Northern Beaches is currently looking for a highly capable Business Analyst with Field Sales and customer service experience to join their highly professional and tenured team.  In this role you will play a pivotal part working on a large Program of work where you will be working with key stakeholders across the business.

  • Gather, analyse and summarize information from a variety of sources within the business/ functional area belonging to Skin Health entities where the GHS will be deployed: including information about tools, processes, documentation, policies and stakeholders
  • Assess market business requirements to establish alignment with GHS processes and “best practice” in collaboration with the market process owners and the program team
  • Elicite all the requirements of the key business stakeholders related to the business/ functional area, including underlying issues and causes
  • Provide on-site implementation assistance in the Markets, ensuring the GHS is implemented effectively and that it provides adequate coverage to meet the Markets business needs
  • Participate in the testing of the localized and configured GLOBE Health Solution for the specific business/ functional area
  • Coordinate end-to-end process integration tests to ensure that localization of the GHS meets market business requirements
  • Provide input to training and documentation specialists to assist in the development of appropriate end-user procedures to support individual market process changes
  • Ensure the knowledge transfer of the localized GHS to the Super-Users and support them in the business market acceptance testing as well as in the End User knowledge transfer
  • Act as a facilitator in the interactions between business stakeholders, and GLOBE counterparts (LGO,RGBS, D&B notably)
  • Support and collaborate with the Change Manager in the identification of the change impacts related to the business/ functional area covered at an individual market level that result from the deployment of the GLOBE Health Solution
  • Provide support to address issues raised by the business during the Post Go-Live period until the project closure
  • Ensure the handover of the deployed GHS to the Sustain team in collabora-tion with GLOBE counterparts

To be successful for this position you will need to display:

  • 5+ years experience working in the relevant/ specific business area, ideally in a business analysis role, in a multinational organization.
  • Experience with process definition within and ERP application environment (preferably SAP).
  • Experience with multiple markets preferred, in an international context.
  • A good pharmaceutical industry knowledge is an asset

If you have the above experience and want to join a fun, fast paced passionate team please forward your resume to or call me on 9641 2453

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