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Customer Service Coordinator

Job details

Location: VIC
Discipline:
Reference: Ad-29575
Posted: 2 months ago

Job description

Working for a Global Utilities provider being the first point of contact for National customers, receiving inbound calls, outbound calls, receiving and sending emails, to provide the customer with best solution.

Key Responsibilities:

  • Respond to inbound calls, outbound calls, receive emails, send emails, to provide the customer with best solution and to provide customer service that exceeds expectations.
  • Liaise with internal and external customers to coordinate resolution of issues as per the customer KPI.
  • Understand, improve, develop, and maintain expert knowledge of the business processes to clearly understand customer & business impact.
  • Cultivate productive working relationships, overcome conflict and seek solutions with a range of internal stakeholders.

To be considered:

  • Experience in SAP and/ or Salesforce would be an advantage.
  • Demonstrated experience with delivering high quality customer service
  • Strong communication skills and ability to build relationships.
  • Ability to work with minimal supervision.
  • Ability to juggle competing priorities and deadlines.
  • Strong attention to detail and time management skills.

This job has expired!