Customer Service Officer

Job description

Do you enjoy helping customers? Do would want a foot in the door with a leading Australian utility provider?

Details
An Australian based utility tech company, and is facing continuous growth. They are looking for a new member that will have the same values.

Description
In this role you will work alongside the Customer Service team in providing excellent service to new and existing customers, including:

• Resolve product or service problems
• Manage large amounts of incoming calls
• Build sustainable relationships
• Provide accurate, valid and complete information
• Handle complaints, provide appropriate solutions and alternatives
• Resolve customer complaints via phone and email.

Profile
To be a successful applicant for this role, you should be able to demonstrate:

• Great communication skills both verbal and written;

• Ideally experience in a similar role;

• High attention to detail;