Customer Service Representative

Job description

Fantastic Temp to Perm opportunity to work for utilities provider situated in Melbourne’s CBD with fantastic transport links across the City. 

Main responsibilities will include:

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Resolve customer complaints via phone and email.

 Requirements:

• Proven customer support experience
• Previous experience in the utilities sector would be preferred.
• Strong phone contact handling skills and active listening
• Ability to multi-task, prioritize and manage time effectively
• Patience
• Positive Attitude
• Attention to Detail
• Ability to Work Under Pressure

 
**Please note, no Working Holiday Visa’s will be considered for this role**