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Customer Service Representative

Job details

Location: VIC - Melbourne
Discipline:
Reference: Ad-19892
Posted: 5 months ago

Job description

Fantastic Temp to Perm opportunity to work for utilities provider situated in Melbourne’s CBD with fantastic transport links across the City. 

Main responsibilities will include:

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Resolve customer complaints via phone and email.

 Requirements:

  • Proven customer support experience
  • Previous experience in the utilities sector would be preferred.
  • Strong phone contact handling skills and active listening
  • Ability to multi-task, prioritize and manage time effectively
  • Patience
  • Positive Attitude
  • Attention to Detail
  • Ability to Work Under Pressure

 
**Please note, no Working Holiday Visa’s will be considered for this role**
 

This job has expired!