Job details
Discipline: | |
Reference: | Ad-33861 |
Posted: | almost 5 years ago |
Job description
My Client in the Financial Services sector is looking for multiple Customer Service Representatives to start ASAP on a 12 month temporary contract. Successful candidates within the role may well be extended beyond the initial 12 month period.
Responsibilities:
- Engaging with customers to provide answers about general inquiries on their account
- Make payment arrangements for outstanding balances
- Retention of customers if needed
- To understand all compliance requirements and how they apply when communicating with the customer
- To adhere to all policy, process and procedural requirements for the National Customer Solutions Centre
- Contribute towards changes to improve our business
- Attend and actively participate in coaching, team meetings and centre activities
- Requirements:
- Call Centre experience is a must
- Similar experience in a Customer Service position
- Exceptional communication skills
- The ability to work well within a team
- A drive to help and go above and beyond in your role
About the Role:
- You will be working Monday - Friday on a rotating roster between the hours of 8.30am and 7pm
- There is an opportunity to progress into a full time permanent position after you have demonstrated your capabilities in the role
- Kitchen and break-out areas including PS4 and table-tennis
- Parking or carpooling available
- Due to the train station closure Macquarie Park is only accessible by Bus at this time
- WHV's can still apply but will not be eligible to go permanent due to work restrictions
Please click 'Apply Now' if you would like to be considered for this role.