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Customer Service Representative

Job details

Location: NSW - Sydney
Discipline:
Reference: Ad-33712
Posted: 3 months ago

Job description

 

My Client in the Financial Services sector is looking for multiple Customer Service Representatives to start ASAP on a 12 month temporary contract. Successful candidates within the role may well be extended beyond the initial 12 month period.

Responsibilities:

  • Engaging with customers to provide answers about general inquiries on their account
  • Make payment arrangements for outstanding balances 
  • Retention of customers if needed 
  • To understand all compliance requirements and how they apply when communicating with the customer
  • To adhere to all policy, process and procedural requirements for the National Customer Solutions Centre
  • Contribute towards changes to improve our business
  • Attend and actively participate in coaching, team meetings and centre activities
  • Requirements:
  • Call Centre experience is a must 
  • Similar experience in a Customer Service position 
  • Exceptional communication skills 
  • The ability to work well within a team 
  • A drive to help and go above and beyond in your role 

 
About the Role:

  • You will be working Monday - Friday on a rotating roster between the hours of 8.30am and 7pm
  • There is an opportunity to progress into a full time permanent position after you have demonstrated your capabilities in the role
  • Kitchen and break-out areas including PS4 and table-tennis 
  • Parking or carpooling available 
  • Due to the train station closure Macquarie Park is only accessible by Bus at this time
  • WHV's can still apply but will not be eligible to go permanent due to work restrictions 

 
Please click 'Apply Now' if you would like to be considered for this role. 
 

This job has expired!