Job details
| Discipline: | |
| Reference: | Ad-20525 |
| Posted: | almost 6 years ago |
Job description
About You: Minimum 3 Years previous Customer Service experience in either Pharmaceutical or Medical Devices Organisation
- Have dealt directly with sales representatives and Managers
- Must have had experience with ERP and CRM
- Must have worked to tight deadlines and is Pro active
- Team player
- Excellent verbal communication skills
- Previous sales order entry application use
- Basic Excel level knowledge
- Customer Focus
- Attention to detail
- Critical thinker with solution orientation
About the Company: A global company committed to delivering innovative medical solutions to meet the needs of people throughout their lifetime while serving healthcare professionals around the world.
About the Role:
- To provide clear communication and link between Head Office and Sales Force
- Build and maintain customer relationships
- Ensure accurate and timely dispatch of all orders to maintain efficient sales process
- Handle orders flowing via EDI
- Check account status, work with credit controller to resolve any issues with overdue/over credit limit accounts
- Receive customer queries and communicate with BDMs to resolve queries in a timely manner
- Proactive Customer Engagement to support sales as required
- Monitor dispatch of orders and liaise with logistics team.
- Admin of CRM