Job details
| Discipline: | |
| Reference: | Ad-24533 |
| Posted: | over 5 years ago |
Job description
- $60K
- Free Parking + further benefits
- Scoresby
The Company:
Recommended by 80% of its employees as a great place to work. This is a globally recognised brand and Australia’s largest automotive financer. With free parking, brand new offices and an ever-growing team, it is an exciting time to join.
Manage Customer enquiries and administration including:
- Acting as the front line in our Call Centre
- Resolving customer enquires in a timely manner by phone & email
- Proactively liaising with customers to provide resolutions to queries in the first instance
- Escalating higher level enquiries to the appropriate area based on pre-defined data-sets
- Fuel Card Management
- Novated Lease Protection (NLP) payments
- Resolving Novated Online enquiries
- Data management – Customer information and secure documents
- General Enquiries
- Provide support to consultants when required
- Ad hoc duties
Packaging Sales Managers.
- Corporate office experience & high volume processing (essential)
- Call Centre Experience and an understanding of key metrics (essential)
- Customer Service Focus
- High level interpersonal skills including communication skills
- Basic experience with MS Office Suite (an advantage)
- High level numeracy skills
- High level of accuracy
**Please note, there is no public transport available to this location, candidates must be able to drive**