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Global Specialist Network Engineer

Job details

Location: NSW - Sydney
Discipline:
Reference: Ad-44486
Posted: about 1 month ago

Job description

POSITION PURPOSE

  • Provide support for the ICT Global Network Services within agreed service levels
  • Manage performance and capacity of the Global Network Services systems and ensure continuous service to meet our client’s business needs
  • Establish and monitor alignment of the Global Network Services environment to the target end state


KEY ACCOUNTABILITIES

  • Maintain service level requirements for Global Network Services as agreed with Key Relationship managers.
  • Maintain and monitor Global Network Services infrastructure availability and reliability to meet agreed service levels, in-line with common monitoring approach 
  • Ensure hardware/software applications and network components in the Global Network Services environment comply with established technical and operational standards
  • Assist with developing and maintaining standards for Global Network Services.
  • Coordinate service requests, problem diagnoses, and escalated support for Global Network Services technologies across the company
  • Support the provisioning, installation, operation, upgrading, and performance testing of Global Network Services infrastructure
  • Maintain accuracy and currency of Global Network Services documentation, including configuration documentation of known and tested states, and service procedures
  • Monitor new releases and patches to operating systems and applications in the Global Network Services environment and make recommendations on implementation and testing strategies
  • Maintain awareness of potential areas for improvement, enhancement and upgrade by maintaining a good working knowledge of advancements in the Global Network Services environment and make recommendations on adaption
  • Provide regular reporting on new and existing service risks and take accountability of risk remediation as required
  • Support Global Network Services vendor relationships and contracts to meet our client’s business needs and technical requirements
  • Implement industry standard ICT system and network management practices as they relate to the Global Network Services environment.
  • Support the development of the ICT strategy and target EA, specifically ensuring new investments are consistent with existing infrastructure platforms, standards, and priorities.
  • Participate in Centre of Practise (Cop) with Global peers


EDUCATION & EXPERIENCE (Specialist Network Engineer)

Education:

  • Bachelor’s degree in Computer Science, Engineering, or related discipline (or equivalent background)
  • 10+ years of IT Technology experience, or relevant business or team leadership.
  • 7+ years of experience of enterprise systems management experience
  • 4+ years of experience in enterprise class organisations
  • 3+ years of network design and architecture experience
  • 2+ years of project management experience


Experience:

  • Architecture, Planning, Implementation, Administration & Support experience in the majority of the following Networking and Security Technologies:
  • Switching
  • Demonstrated knowledge Fabric Path, Spanning tree
  • Catalyst/Branch workgroup type switches
  • Troubleshooting, layer 3 routing, VTP/SVI
  • Routing
  • Understanding of layer 3 routing across multiple platforms including ISR Gen 2 routers, 4k series, ASR
  • Protocols - OSPF, BGP, EIGRP, HSRP, QoS,
  • Has worked with both Private and Public networks, MPLS, Layer 2, VPM, DMVPN, Site to Site and client VPN


Wireless

  • Cisco based AP both autonomous and light weight
  • Understanding of Heat Maps and site surveys
  • Ability to troubleshoot and debug through WLC


Firewalls

  • Extensive understanding of Firewall rules and analysis
  • ASA, Palo Alto and Checkpoint
  • Create ACL's, understand NATs
  • FirePower


SD-WAN

  • Thorough understanding of SD-WAN fundamentals
  • Understand the fundamentals that providers like Meraki and Velocloud offer
  • Able to engineer and support the configurations of QOS and application steering where it pertains to SDWAN
  • Understand SD-WAN, workings of, explanation, and deployment


Content Filtering

  • Solid understanding of ZScaler, its deployment, operation and function.
  • Understand and support the basic configurations of QOS and application steering where it pertains to SDWAN
  • Proxy, deployment, configuration and workings


TROUBLESHOOTING AND MONITORING TOOLS

  • Fundamental PC skills
  • Ability to use Wireshark,
  • Take captures, and analyse
  • Understand SNMP
  • Used monitoring tools i.e. SolarWinds, NetIQ etc.
  • SolarWinds automation and orchestration
  • ACS, Prime Infrastructure
  • Strong knowledge on Cloud vendors and Architectures (Azure, AWS)
  • Ability to manage projects of any size using the LLC Project Framework
  • Ability to assist with the development and compliance of ICT policies and processes.
  • Ability to improve processes and procedures by way of Automation and Orchestration.
  • Have a full understanding of the ICT Project Management policies, practices and procedures.


DESIRED CAPABILITIES & BEHAVIOURS (Specialist Network Engineer)

Desired Competencies (based on SFIA): Knowledge and skills in:

  • Service Operation – practices of IT operations, network control and operation, problem management, and incident management
  • Service Transition – practices for change and release management
  • Service Design – practices for capacity management, configuration management and service level management
  • Procurement & management support – application of resource management, quality management, asset management, and supplier relationship management


Desired Behaviours:

  • Focus - e.g. delivers on intended results to region
  • Judgment – e.g. ability to properly evaluate situations and immediately provide effective solutions
  • Team Building  - e.g. cultivates productive working relationships across with the
  • Region and with Group ICT
  • Accountability – e.g. displays resilience; commits to actions and delivers against commitments, adjusts course with skill
  • Customer Service - Ability to interface with a variety of technical and business personnel with courtesy, tact and diplomacy.
  • Organization – Ability to prioritize and handle multiple tasks under general direction


HOW TO APPLY 

To be considered please contact Will Munro on Wmunro@charterhouse.com.au or 02 9641 2441
 

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