Global Specialist Network Engineer

Job description

POSITION PURPOSE

• Provide support for the ICT Global Network Services within agreed service levels
• Manage performance and capacity of the Global Network Services systems and ensure continuous service to meet our client’s business needs
• Establish and monitor alignment of the Global Network Services environment to the target end state

KEY ACCOUNTABILITIES

• Maintain service level requirements for Global Network Services as agreed with Key Relationship managers.
• Maintain and monitor Global Network Services infrastructure availability and reliability to meet agreed service levels, in-line with common monitoring approach 
• Ensure hardware/software applications and network components in the Global Network Services environment comply with established technical and operational standards
• Assist with developing and maintaining standards for Global Network Services.
• Coordinate service requests, problem diagnoses, and escalated support for Global Network Services technologies across the company
• Support the provisioning, installation, operation, upgrading, and performance testing of Global Network Services infrastructure
• Maintain accuracy and currency of Global Network Services documentation, including configuration documentation of known and tested states, and service procedures
• Monitor new releases and patches to operating systems and applications in the Global Network Services environment and make recommendations on implementation and testing strategies
• Maintain awareness of potential areas for improvement, enhancement and upgrade by maintaining a good working knowledge of advancements in the Global Network Services environment and make recommendations on adaption
• Provide regular reporting on new and existing service risks and take accountability of risk remediation as required
• Support Global Network Services vendor relationships and contracts to meet our client’s business needs and technical requirements
• Implement industry standard ICT system and network management practices as they relate to the Global Network Services environment.
• Support the development of the ICT strategy and target EA, specifically ensuring new investments are consistent with existing infrastructure platforms, standards, and priorities.
• Participate in Centre of Practise (Cop) with Global peers

EDUCATION & EXPERIENCE (Specialist Network Engineer)

Education:

• Bachelor’s degree in Computer Science, Engineering, or related discipline (or equivalent background)
• 10+ years of IT Technology experience, or relevant business or team leadership.
• 7+ years of experience of enterprise systems management experience
• 4+ years of experience in enterprise class organisations
• 3+ years of network design and architecture experience
• 2+ years of project management experience

Experience:

• Architecture, Planning, Implementation, Administration & Support experience in the majority of the following Networking and Security Technologies:
• Switching
• Demonstrated knowledge Fabric Path, Spanning tree
• Catalyst/Branch workgroup type switches
• Troubleshooting, layer 3 routing, VTP/SVI
• Routing
• Understanding of layer 3 routing across multiple platforms including ISR Gen 2 routers, 4k series, ASR
• Protocols - OSPF, BGP, EIGRP, HSRP, QoS,
• Has worked with both Private and Public networks, MPLS, Layer 2, VPM, DMVPN, Site to Site and client VPN

Wireless

• Cisco based AP both autonomous and light weight
• Understanding of Heat Maps and site surveys
• Ability to troubleshoot and debug through WLC

Firewalls

• Extensive understanding of Firewall rules and analysis
• ASA, Palo Alto and Checkpoint
• Create ACL's, understand NATs
• FirePower

SD-WAN

• Thorough understanding of SD-WAN fundamentals
• Understand the fundamentals that providers like Meraki and Velocloud offer
• Able to engineer and support the configurations of QOS and application steering where it pertains to SDWAN
• Understand SD-WAN, workings of, explanation, and deployment

Content Filtering

• Solid understanding of ZScaler, its deployment, operation and function.
• Understand and support the basic configurations of QOS and application steering where it pertains to SDWAN
• Proxy, deployment, configuration and workings

TROUBLESHOOTING AND MONITORING TOOLS

• Fundamental PC skills
• Ability to use Wireshark,
• Take captures, and analyse
• Understand SNMP
• Used monitoring tools i.e. SolarWinds, NetIQ etc.
• SolarWinds automation and orchestration
• ACS, Prime Infrastructure
• Strong knowledge on Cloud vendors and Architectures (Azure, AWS)
• Ability to manage projects of any size using the LLC Project Framework
• Ability to assist with the development and compliance of ICT policies and processes.
• Ability to improve processes and procedures by way of Automation and Orchestration.
• Have a full understanding of the ICT Project Management policies, practices and procedures.

DESIRED CAPABILITIES & BEHAVIOURS (Specialist Network Engineer)

Desired Competencies (based on SFIA): Knowledge and skills in:

• Service Operation – practices of IT operations, network control and operation, problem management, and incident management
• Service Transition – practices for change and release management
• Service Design – practices for capacity management, configuration management and service level management
• Procurement & management support – application of resource management, quality management, asset management, and supplier relationship management

Desired Behaviours:

• Focus - e.g. delivers on intended results to region
• Judgment – e.g. ability to properly evaluate situations and immediately provide effective solutions
• Team Building  - e.g. cultivates productive working relationships across with the
• Region and with Group ICT
• Accountability – e.g. displays resilience; commits to actions and delivers against commitments, adjusts course with skill
• Customer Service - Ability to interface with a variety of technical and business personnel with courtesy, tact and diplomacy.
• Organization – Ability to prioritize and handle multiple tasks under general direction

HOW TO APPLY 

To be considered please contact Will Munro on Wmunro@charterhouse.com.au or 02 9641 2441