Professional Support

Help Desk Analyst

Job details

Location: VIC - Melbourne
Reference: Ad-45121
Posted: 24 days ago

Job description

​​​​​​​About the role
As a Customer Care Consultant, you will be passionate about the financial service industry and also your focus will be providing an excellent service to our customers.

You will be required to:

  • Answering inbound calls and queries from existing customers and clients 
  • Utilise product knowledge to respond to any customer or client enquiries
  • Provide accurate information about the business’ products, processes and policies

About you

  • Exceptional attitude, communication and interpersonal skills
  • Previous experience in Banking/Financial services
  • Customer Service experience preferred
  • A keen problem solver with creative outlook to solving issues
  • Customer centric individual keen to help the customer or client at all times.
  • Knowledge in Microsoft Outlook and Calendar

What next
If you believe you are suitable for this role and you genuinely enjoying helping people, please contact Chloe Sumner at