IT CRM Implementation Project Manager | Local Government | Western Melbourne Sub

Job details

Location: VIC - Melbourne
Reference: Ad-36160
Posted: 7 months ago

Job description

This Local Government organisation are undertaking a number of initiatives under their Digital Transformation programme, having a widespread impact on the Council’s work practices.   In this position you will play a central role in a CRM implementation from its inception.   To be successful in this role, we need you to demonstrate the following experience: 


Key Skills / Responsibilities: 

  • Documentation and development of a business case. 

  • Develop a detailed project plan to monitor and track progress.  

  • Understand and conceptualise the end-client's use for a CRM and why they are wanting to implement a new CRM.   

  • Open channels of communication with senior stakeholders within the organisation for progress reports.   

  • Coordinate internal resources and external vendors for execution of projects.   

  • Ensure project is delivered on time, within scope and to budget.  

  • Mitigate project risks.   



  • Experience with similar greenfield CRM implementations.  

  • Knowledge of available CRM solutions in the market (e.g. Dynamics, Salesforce). 

  • Minimum 5-years project management experience.  

  • Project Management qualifications (e.g. PRINCE2, PmBOK, or PMP). 

  • Knowledge of Change and Release Management processes and procedures.   

  • Excellent stakeholder engagement skills; internally with all support and technical staff, and externally to maintain strong relationships with strategic vendor. 

  • Ability to facilitate workshops, identify opportunities, and make recommendations. 



If you are looking for an exciting opportunity to work with a progressive Local Council and feel like you experience is suitable for the role please get in touch with Christian Hammerton via email 

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