Job details
| Discipline: | |
| Reference: | Ad-36160 |
| Posted: | almost 5 years ago |
Job description
This Local Government organisation are undertaking a number of initiatives under their Digital Transformation programme, having a widespread impact on the Council’s work practices. In this position you will play a central role in a CRM implementation from its inception. To be successful in this role, we need you to demonstrate the following experience:
Key Skills / Responsibilities:
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Documentation and development of a business case.
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Develop a detailed project plan to monitor and track progress.
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Understand and conceptualise the end-client's use for a CRM and why they are wanting to implement a new CRM.
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Open channels of communication with senior stakeholders within the organisation for progress reports.
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Coordinate internal resources and external vendors for execution of projects.
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Ensure project is delivered on time, within scope and to budget.
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Mitigate project risks.
Requirements:
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Experience with similar greenfield CRM implementations.
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Knowledge of available CRM solutions in the market (e.g. Dynamics, Salesforce).
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Minimum 5-years project management experience.
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Project Management qualifications (e.g. PRINCE2, PmBOK, or PMP).
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Knowledge of Change and Release Management processes and procedures.
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Excellent stakeholder engagement skills; internally with all support and technical staff, and externally to maintain strong relationships with strategic vendor.
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Ability to facilitate workshops, identify opportunities, and make recommendations.
If you are looking for an exciting opportunity to work with a progressive Local Council and feel like you experience is suitable for the role please get in touch with Christian Hammerton via email chammerton@charterhouse.com.au