IT Service Desk Analyst

Job details

Location: NSW - Sydney
Reference: Ad-25423
Posted: 5 months ago

Job description

Multiple opportunities available for IT Service Desk Analysts in Liverpool. You will need to be flexible and available to work rotating shifts between 7am - 6pm Monday to Friday (40 hours per week). Once experienced, you will be rostered for the "on-call" service which operates 6pm - 7am weekdays and 6pm Friday to 7am Monday. IT queries will be received via phone call and through ServiceNow. 

  • Liverpool location (will be required to travel to other Metro and Regional locations)
  • $32 + super per hour
  • Initially until end of June 2019

To be successful, you will need:  

  • At least 2 years experience working in a contact centre environment in a Service Desk capacity 
  • Previous experience using an ITSM (ServiceNow would be highly regarded). 
  • Excellent communication
  • Previous experience achieving KPIs 
  • Accuracy
  • Ability to work independently and as part of a team 
  • Flexible

If you have the above experiences and would like to apply, please send an updated resume to Gemma at 

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