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Insurance Case Manager

Job details

Location: NSW - Sydney
Discipline:
Reference: Ad-21354
Posted: 4 months ago

Job description

About You: -
Minimum 2 years customer service or call centre experience

  • Excellent customer service skills with a passion for exceeding expectations
  • Ability to work effectively in a team environment
  • Ability to work to tight deadlines under pressure
  • Strong organisational skills and ability to prioritise under pressure
  • Ability to communicate in an empathetic and professional manner
  • Strong verbal and written communication skills
  • Demonstrated understanding of efficient case management to minimise costs
  • Personal Attributes
  • Available for rotating shifts on a 24/7 basis ( Monday – Sunday)
  • Strong geographical awareness
  • Multi Lingual
  • Well-travelled
  • Experience in an Assistance company will be highly regarded
  • Experience in the insurance industry would be advantageous

This role acts as a first point of contact for our customers who need urgent assistance whilst they are travelling. You will be responsible for understanding the customer’s needs and co-ordinating the appropriate support. This may include organising emergency travel arrangements and other logistical arrangements whilst instilling customer confidence and ensuring a positive customer experience.

About the Role: -
Be the first point of contact for our travelling customers

  • Answer incoming calls promptly, professionally and courteously
  • Organise logistical arrangements efficiently and in a way that meets the needs of our customers
  • Liaise closely and confidently with our assistance company
  • Effectively manage an allocated case load
  • Communicate with other team members to ensure a smooth co-ordination of cases across shifts/team members
  • Make detailed case notes in the system
  • Oversee cases