Job details
Discipline: | |
Reference: | Ad-21354 |
Posted: | over 5 years ago |
Job description
About You: -
Minimum 2 years customer service or call centre experience
- Excellent customer service skills with a passion for exceeding expectations
- Ability to work effectively in a team environment
- Ability to work to tight deadlines under pressure
- Strong organisational skills and ability to prioritise under pressure
- Ability to communicate in an empathetic and professional manner
- Strong verbal and written communication skills
- Demonstrated understanding of efficient case management to minimise costs
- Personal Attributes
- Available for rotating shifts on a 24/7 basis ( Monday – Sunday)
- Strong geographical awareness
- Multi Lingual
- Well-travelled
- Experience in an Assistance company will be highly regarded
- Experience in the insurance industry would be advantageous
This role acts as a first point of contact for our customers who need urgent assistance whilst they are travelling. You will be responsible for understanding the customer’s needs and co-ordinating the appropriate support. This may include organising emergency travel arrangements and other logistical arrangements whilst instilling customer confidence and ensuring a positive customer experience.
About the Role: -
Be the first point of contact for our travelling customers
- Answer incoming calls promptly, professionally and courteously
- Organise logistical arrangements efficiently and in a way that meets the needs of our customers
- Liaise closely and confidently with our assistance company
- Effectively manage an allocated case load
- Communicate with other team members to ensure a smooth co-ordination of cases across shifts/team members
- Make detailed case notes in the system
- Oversee cases