Connecting...

Learning and Development Manager | Articulate

Job details

Location: NSW - Sydney
Discipline:
Reference: Ad-23216
Posted: 22 days ago

Job description

Our NSW Government client are seeking a Learning and Development Manager to design and deliver adult e-learning content and operational solutions to upskill contact and service centre staff across NSW. 

  • CBD Location
  • Start - Immediately 
  • End Date - Initially until end of November with possible extension
  • Must have experience creating training and storyboards in articulate 

Key Responsibilities: 

  • Manage the design and delivery of learning & development and operational solutions that are clearly aligned with business objectives and requirements, produce targeted outcomes and ensure ongoing business continuity and compliance
  • Design and implement a learning syllabus for omni-channel front line customer service employees across geographically dispersed network. 
  • Develop face to face training sessions, e-Learning modules and manager briefing packs on very tight timeframes, sometimes with very little information
  • Manager a team of two trainers to deploy training including retrospective training for sites all ready deployed. 

What skills you need to bring:

  • Degree in Organisational Psychology, Human Resource Management or other relevant qualifications and/or equivalent experience
  • Proven experience creating storyboards and adult elearning training in articulate 
  • Extensive experience in design and delivery of adult learning, OD and change programs
  • Demonstrated high levels of verbal communication, interpersonal and negotiation skills
  • High level project planning and management skills  

If you have the above experience and wish to apply, please send an updated resume to Gemma Bilboe at gbilboe@charterhouse.com.au