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Service Desk Analyst

Job details

Location: VIC - Melbourne
Discipline:
Reference: Ad-21462
Posted: 4 months ago

Job description

You will be supporting users and be the first point of contact for Level 1 & 2 IT related issues on an initial 3 month contract. You will be taking ownership of customer queries and resolving them in a timely manner whilst escalating deeper technical issues as appropriate. This is a diverse role where you will be supporting all levels of personnel via phone, email and face to face. 

Essential Skills: 

  • 2+ years experience in a similar role and show commitment to a contract position
  • Experience in supporting modern workplace technologies; Microsoft, Windows 7 and Windows 10, Virtual machines, Microsoft applications including Office suite and supporting remote devices.
  • Experience working with call logging systems
  • An approachable individual that is dedicated to providing friendly customer service/support as well as willing to go the extra mile.
  • Comfortable working with an open door policy and following up on resolutions
  • Exceptional interpersonal and communication skills. 


What’s on Offer:

  • Work in a welcoming office environment based in the South Eastern Suburbs
  • Onsite parking/ close to public transport
  • Great exposure working with a specialist organisation

If this sounds like you, APPLY NOW!