Student Services Support Officer

Job details

Location: NSW - Sydney
Reference: Ad-51717
Posted: 3 months ago

Job description

  • NSW Government role!
  • Initial 2-month contract with possibility of extension
  • Bankstown location - Multiple Roles!

About the role 

Our client a leading NSW Government Department are looking for standout Student Support Officers who are customer focused, organised and highly driven in to join their team on a temporary basis (with potential for ongoing work). The role will involve guiding students throughout their study period and helping them succeed in their goals.
This is a contract role, so we need Candidates who can hit the ground running, are calm with a fast-paced training period and able to adapt quickly in a new environment. Experience in a similar role within Universities or Private Colleges would be highly advantageous.
There will be a tight turn around as our client is looking for Candidates to start ASAP and will require a Working with Children Check and Police Clearance to be considered for the role. 
Day to day duties:

  • Providing courtesy customer service and administrative support to students
  • Handling an 40-50 telephone calls and email queries daily
  • Working collaboratively to facilitate enrolment of students
  • Solving students’ issues quickly with a high level of customer satisfaction   

Selection Criteria:

  • Prior experience in a call-centre environment within an Educational or NSW Government sector
  • Demonstrated ability to handle high-volumes of work at a fast pace
  • Possess a strong sense of adaptability to an everchanging environment
  • Demonstrated high attention to detail and accuracy
  • Clear and precise communication skills, both verbal and written
  • Police and Working with Children check clearance required

This job has expired!