Job details
| Salary: | $380 per day inc. super |
| Discipline: | |
| Reference: | Ad-10424 |
| Posted: | about 6 years ago |
Job description
This Is a full time position initially being offered on a 6 month contract with the potential to go permanent. Working hours: 8 hours a day Monday – Friday based in North Sydney.
This is a fantastic opportunity for a senior Customer Service candidate to take the next step in their career and join a reputable company.
Duties to include:
- Manage a shared inbox and phone line for all incoming requests, approx. 10 enquiries a day. Majority of the requests will be via email.
- Provide in-house customer support for all power related questions, risks and issues. Handle any 1st level enquires; these may include requests for information, access to internal policy related documents, advice regarding power supply providers, etc.
- Liaise with any external providers (power companies) to resolve issues / enquiries
- Provide superior customer service
- Escalate any issues to the relevant engineers, power specialist or technical manager
- Adhere to SLA’s, respond to all requests in a timely manner:
- Follow up on any escalations
- Work with relevant technical manager to ensure all requests are responded to
- Manage the customer’s expectations in terms of timeliness of Reponses
- Developing and monitoring ongoing continuous improvement programs related to the power support centre
- The successful candidate must have exceptional, demonstrated customer service experience
- Previous experience in a call centre as a team leader or manager a must
- Must have previous experience working in a call centre for an energy or telecommunications company
- Exceptional stakeholder engagement experience, as well as communication skills both written and verbal
- Ability to hit the ground running, while training and on-going support will be provided it is expected the successful candidate will be able to pick this up quite quickly
Unfortunately we will not accept candidates on a working holiday visa due to the roles potential of becoming permanent.
Please apply now!