Client Service Officer Required!

Job description

The Role:
To deliver housing services to vulnerable people in NSW to ensure that housing products and support services are effectively targeted to meet their housing needs. The role will include meeting with clients face to face and telephone based to enable the assessment of housing needs in various locations around Blackheath and Katoomba Locations.
 
Duties within the role will include:

• Work directly with clients to provide advice and assistance on housing options based on the assessment individual needs
• Work with internal specialists and external service providers and make referrals where additional support requirements are identified to better meet client needs
• Manage tenancies and support clients to maintain successful tenancies
• Manage client information to ensure confidentiality, accuracy and integrity
• Monitor property condition and facilitate maintenance and minor modifications where necessary to meet client needs

Candidates require the following skills:

• Prior Experience within housing tenancy is essential
• A current Drivers Licence as they will be working in various locations within the area
• Strong communication skills; sensitivity to and experience working with people with complex needs
• The ability to assess situations and identify risks
• Skills in time-management and prioritisation
• Skills and experience in working with different computer hardware and software, especially Microsoft-based

Systems used in role: Excel, outlook, WORD, TRIM