Customer Service Advisor

Job description

• Fantastic Location - Close to public Transport in Sydney CBD
• 6 month contract with the possibility of extension
• Opportunity to work for a globally recognised cosmetic brand

 
I am currently looking for a highly experienced Customer Service Advisor for a 6 month contract within the Sydney CBD. Due to the possibility of extension within this role, we are unable to accept applicants on a Working Holiday Visa.
 
To be considered for this role, you will be a highly motivated and hard working professional who works well in a team environment and autonomously. You will deliver first class customer service across various social media platforms and apply a 'can do' approach to work. This is a fantastic opportunity to work within a globally recognised brand that is currently undergoing extensive global expansion.
 
Duties within the role will include but not be limited to;

•  Handling calls, emails and social media inquiries
• manage retail and e-commerce orders.
• Account management via CRM systems
• Be able to identify and address the customer's needs and queries in line with company policies and procedures.
• Manage returns/ complaints accordingly

 As a professional you will;  

• Be highly motivated and enthusiastic
• Have 2-3 years in a similar Customer Service role
• Have exceptional communication skills
• Be confident in using Microsoft Office - Excel/Word
• Have experience within the cosmetics industry would be desirable  but not essential
• Have experience in using NetSuite/Zendesk would be advantageous.

If you are interested in this role, please click apply...