Customer Service Manager

Job description

About the Company

Charterhouse are partnering with large statutory body, based in the inner suburbs who are looking for an experienced Manager to drive their well tendered Customer Service team. The role, reporting into the Head of Finance, will contribute to the development and implementation of the customer strategy, lead continuous improvement and support governance and compliance. This varied role will suit someone who thrives in a complex environment and has a vested interest in the sports industry. Be a part of a supportive team that values excellent customer service, enthusiasm, working together, and open communication.

How will you make an impact?

• Drive the customer experience strategy and lead the timely and accurate processing of payments, invoicing and and assist with the licensing queries

• Support with the development and implementation of continuous process improvement in industry licensing, registration and reception services

• Collaboratively develop and implement a customer service framework and standards and regularly report on agreed key performance indicators to deliver an excellent customer experience

• Deliver proactive high quality and innovative customer service across all communication platforms and work effectively with internal and external stakeholders

• Develop and build capability performance of the customer service team to deliver high quality, inclusive, responsive and innovative customer service and ensure effective coordination of the work

• Provide leadership and coaching to develop a high performing customer service team that delivers superior customer service

• Actively participate in performance management processes

• Build and enhance relationships with all customers and stakeholders

• Maintain data integrity and update information regularly.

To be successful, you will have;

• A Bachelor degree in Business Administration or relevant field;

• A minimum of 5 years experience within a complex customer service environment,  

• Demonstrated experience as an effective communicator

• A passion for the delivery of an excellent customer experience

• Extensive experience in identifying and meeting customer needs

• Experience with process improvements and the development of process manual and policies

• Ability to work alongside team members and build strong working relationships;

• Superior communication and influencing skills as well as being commercially minded and a strategic thinker

• A proactive and positive attitude towards work
  
  

Benefits & Culture

This company offer a collaborative working culture with a diverse workforce, a commitment to strong governance and compliance and the highest standards of service. They also offer a whole host of benefits, flexible working and Learning & Development opportunities.

How to Apply
If this sounds interesting or you would like to hear more, please contact Liz at lizr@charterhouse.com.au or simply apply online with your CV, including a cover letter.

Please note that applicants will be required to show evidence of their COVID-19 vaccination status, undergo a National Police check and employment medical.

At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contributions to the workplace.