Job details
| Discipline: | |
| Reference: | Ad-12388 |
| Posted: | about 6 years ago |
Job description
I am currently recruiting for a highly experienced Customer Service Manager for a 6 month contract role in the Government Sector.
The ideal candidate will have excellent customer service skills to support clients within a Mediation and dispute resolution unit. Duties within the role will include; processing manual lodgements or claims, supporting clients in dispute, handling incoming enquires both telephone, email and face to face.
This role will be working on 10-20 cases each day and will involve high volume data processing.
Key Skills:
- Strong customer service skills
- Process driven
- Attention to detail
- Confident with using IT Systems
- Quick typing abilities
- Flexible attitude to work
- Some exposure to book-keeping activities would be a bonus
Essentials:
- Exceptional written and communication skills
- Previous experience in Customer Service
- Good interpersonal skills, outgoing, friendly and able to engage with a range of people
- Highly organised, good time management skills and an ability to prioritise workload
- Confident in juggling multiple deadlines and competing priorities
- Previous experience in working in a similar regulatory environment
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