Customer Service Officer

Job description

• Flexible working and an inclusive work environment
• You must have experience working in a high-volume customer service role
• 2 weeks of dedicated training

About the company:

You will have the opportunity to work for a growing and innovative business, who put empathises on their employee engagement and service to the community.  You will be working on the phones, emails, and live chat. This is a great opportunity to develop your career and get experience working for a Local Government.


This role will be 30 hours a week, 8.30am – 4.30pm, 4 days per week. You will be given the opportunity to work flexibly form home & the office. You will need to work a minimum of 2 days from the office, due to team meetings and development training. You will have two weeks of dedicated training and will be buddied up another member of staff to assist your development.

This Local Government authority really look to promote within. We’ve had temps work in this team previously who have ended up getting permanent positions.


Your key responsibilities include: 

• Managing high call volumes
• Providing 5* customer service solutions to community members
• Responding to emails, social media and live chat
• Dealing with general queries due to rates, permits, local laws, applications, and other council matters
• Call centre environment as well as front desk cashier tasks
• Objection handling  
• Updating the councils internal systems

You will have the following:

• You will have experience working in a busy customer service team
• Local Government experience is highly desirable
• Confident managing a busy switch board
• Confident objection handling
• Be extremely customer service focused
• Possess superior organisational and time management skills
• Be an effective communicator
• You will have intermediate working knowledge of the MS Office suite
• You will be self-motivated & self-reliant

Benefits:

In return you will be rewarded with the opportunity to get your foot in the door to work for a Local Government. You will be working for an innovative and community focussed organisation.

If you are interested in this role please APPLY today.

At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contributions to the workplace