Connecting...

Customer Service Officer

Job details

Location: Scoresby
Salary: $30 - $35 per hour
Job Type: Temporary
Discipline:
Reference: 101140
Posted: 27 days ago

Job description

  • Previous customer service/ call centre experience is required
  • Working in a passionate and collaborative team
  • Opportunity to work for a company who are committed to sustainability and building a world that’s safe

 

Be part of this growing global organisation who are going from strength to strength in their field. Their offices are in the South-eastern suburbs. They are currently working from home and will transition to a hybrid model. You must be able to drive as public transport is not conveniently located.

 

You will be a part of a collaborative, small knit team and will be working with a hands-on manager who will support you with 121 training and assist with your development. This position is working full-time on a rotating roster.

 

You will be responsible for:

  • Order processing and data entry
  • Provide 5* customer service over email and occasionally via phone
  • Work collaboratively as a team to reach deadlines
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers 

 

To be successful you will have:

  • A drive to provide an excellent service
  • Customer service experience, either face to face or over the phone
  • Drive to succeed and go the extra mile
  • Confident picking up computer programmes
  • Team oriented approach
  • Proficient MS Office Skills
  • Ability to work un-supervised and meet deadlines
  • Excellent written and verbal communication skills 

 

Benefits:

  • A 6-month fixed term contract that could go permanent
  • You will be working for an innovative and community focussed organisation.

 

Please APPLY today or contact Natalie - nchirairo@charterhouse.com.au for a confidential discussion.

At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contributions to the workplace.

This job has expired!