Customer Service Representative

Job description

• Varied role working across administration and customer service
• Close to public transport
• Supportive work environment

 An exciting opportunity to join a supportive team working in a varied role across administration and customer service.

About the Company

Charterhouse are partnering with large statutory body, based in the inner city suburbs who are looking for an experienced Customer Service Representative, reporting into the Head of Customer Service, you will contribute to maintaining a high level of professionalism with internal and external stakeholders. This varied role will suit someone who thrives in a complex environment and has a vested interest in the sports industry. Be a part of a supportive team that values excellent customer service, enthusiasm, working together, and open communication.

How will you make an impact?

• Deliver proactive high quality and innovative customer service across all communication platforms 
• Work effectively and build relationships with internal and external stakeholders
• Handle complaints and queries effectively providing appropriate information or solutions
• Organise and coordinate mailings of all external correspondence to external stakeholders
• Complete and process payments, customer invoicing and receipting of payments by phone
• Maintain data integrity and update information regularly

To be successful, you will have;

• A minimum of 2 years experience within a complex customer service environment
• Demonstrated experience as an effective communicator
• A passion for the delivery of an excellent customer experience
• Extensive experience in identifying and meeting customer needs
• Ability to work alongside team members and build strong working relationships;
• A proactive and positive attitude towards work

Benefits & Culture

This company offer a collaborative working culture with a diverse workforce, a commitment to strong governance and compliance and the highest standards of service. They also offer a whole host of benefits, flexible working and Learning & Development opportunities.

How to Apply

If this sounds interesting or you would like to hear more, please contact Nicole at nicole@charterhouse.com.au or simply apply online with your CV, including a cover letter.

Please note that applicants will be required to show evidence of their COVID-19 vaccination status, undergo a National Police check and employment medical.

At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contributions to the workplace.