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Customer Service/Call Centre

Job details

Salary: $30.71 per hour + Super
Job Type: Contract
Discipline:
Reference: 98514
Posted: 7 months ago

Job description

  • NSW Government role, initial 6-month contract until Jun 2022!      
  • $30.71 + super – Start date 10th January 2022
  • Strathfield Location

 

About the role 

Our client, a leading NSW Government Department are looking for standout Customer Service Officers/Call Centre Operators who are customer focused, organised and highly driven in to join their team on a temporary basis (with potential for ongoing work). The role will involve working in the Education Sector handling incoming enquiries from students via telephone and email. 
 
This is a contract role, so we need Candidates who can hit the ground running, are calm with a fast-paced training period and able to adapt quickly in a new environment. Experience in a similar role within Universities or Private Colleges would be highly advantageous.

There will be a tight turn around as our client is looking for Candidates to start ASAP and will require a Working with Children Check and Police Clearance to be considered for the role. 

The initial contract will be until June 2022 with the potential to extend.


 
Day to day duties: 

  • Providing courtesy customer service and administrative support to students.
  • Handling an 40-50 telephone calls and email queries daily.       
  • Working collaboratively to facilitate enrollment of students.        
  • Solving students’ issues quickly with a high level of customer satisfaction.   

Selection Criteria:          

  • Prior experience in a call-centre environment within an Educational or NSW Government sector.          
  • Demonstrated ability to handle high volumes of work at a fast pace.    
  • Possess a strong sense of adaptability to an ever changing environment.     
  • Demonstrated high attention to detail and accuracy. 

 

If you believe you are suitable for this role, please contact Brooke Dover via email on brooked@charterhouse.com.au