Level 2 IT Support Officer

Job description

3 years’ experience with Level 2 support. You will be working in a vibrant and diverse work environment and community.

• IT support – Level 2
• 4-to-6-month contract with a view to permanent
• Prestigious school located in Bayside
• Must be an Australian or New Zealand Citizen/Permanent Resident

About the Company:

Working for a leading MSP within an inclusive and engaged workplace culture, where they pride themselves on supporting people to achieve and succeed.

You will be providing ‘’Level 2’’ support to a prestigious school located in the Bayside suburbs of Melbourne. You will be supported with growth and learning opportunities within an inclusive and diverse work environment, where you will be given challenging and important work that will have a real impact on the community.

About the Role:

This role will be onsite support in a school setting.

• Provide onsite technical IT services for end user computing services
• Troubleshooting and problem-solving across the IT infrastructure
• Assist teachers to understand and utilize the digital tools available to them
• Image desktop PCs to specific SOE requirements and installation of additional hardware components and peripherals
• You will report directly to the technology lead
• Test new hardware, arrange UAT, register and roll out new IT assets and return replaced equipment for decommissioning
• Someone who is capable to manage minor projects or initiatives
• Providing support to the technology lead as required
• Explore emerging IT end user technologies and actively collaborate with other IT team members

About You:

• 2 years’ experience providing technical support
• Strong knowledge of PC hardware and related peripherals
• Knowledge of all versions of Microsoft windows operating systems as well as Apple technologies
• Strong knowledge and experience in group policies, Active Directory user management, Azure AD, AWS, Office 365 active directory.
• Excellent relationship management skills, as well as highly developed communication skills both verbal and written
• Must have ticketing experience as well as Outlook Exchange, systems admin, back ups, security, LAN/WAN migrations and VOIP
• Must provide a high level of customer service
• Understand methodologies and frameworks relevant to ICT service management
• Technical proficiency with an aptitude for working with IT hardware.
• Knowledge of Windows services in including DHCP, DNS, IIS
• Knowledge of Virtualisations such as HyperV or VMWare
• Must have knowledge of MDM systems
• Ability to work autonomously and seek guidance when necessary
• Proof of vaccination certificate

Benefits:

• Having a real impact on the community
• Extensive professional development and learning opportunities
• Opportunity for this to become permanent

How you can Apply

Click APPLY or contact James Higgs on 0402619858 or email jhiggs@charterhouse.com.au for a confidential discussion.

At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills, and contributions to the workplace.

www.charterhouse.com.au