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Senior Product Owner - Salesforce | Salesforce Service Cloud| $150k-$180k + Super + Bonus

Job details

Location: Sydney CBD
Salary: $150k-$180k + Super
Job Type: Permanent
Discipline:
Reference: 100780
Posted: over 1 year ago

Job description

  • Salesforce Service Cloud Voice - Senior Product Owner
  • Global leading organisation - Huge Growth Phase
  • Agile experience
  • Digital Division of a Leading Global Organisation - experiencing significant growth
  • $150k-$180k + Super + Bonus + further benefits
  • Remote working from Sydney / Melbourne / Brisbane will be considered 


Salesforce Service Cloud Product Owner will work with the product manager on the overall strategy and roadmap of the Salesforce platform focusing on capabilities around Salesforce Service Cloud. You will play a critical part of the CRM platform focussing on evolving the capabilities and you will be a key bridge between the business and technology teams as well as with the scrum of scrums of the wider Digital team.


The Role:

  • Establish the definition of Salesforce Service Cloud capabilities
  • Develop and execute a Product Roadmap using the latest design approaches, technologies, and agile processes
  • Define and develop product requirements and roadmaps to build alignment across product teams, functional teams (Marketing, Sales, Operations).
  • Write the backlog of stories and run the process of managing the delivery of these with the team
  • Define roadmaps creating epics and user stories that meet the Business goals and Customer needs
  • Ensure User Stories are ready for development work including clear and measurable acceptance criteria
  • Focuses on ensuring the platform is able to scale and deliver global standard capabilities
  • Make recommendations to expand product vision with alignment to overall product ecosystem.
  • Ensure products and releases are launched with quality.
  • Suggest ways to track product use and impact on end users.


Requirements:

  • Experience as a Product Owner / Business Analyst working across Salesforce Service Cloud / Salesforce 
  • Salesforce Service Cloud experience is a must
  • Executing within an Agile framework
  • Creativity in solving user centred design problems
  • Strong Design and document requirements, epics, user journeys, product backlog
  • Excellent verbal and written communication and proven quality stakeholder engagement skills
  • Strong attention to detail and ability to interact with a diverse group, executives, managers and subject matter experts


What’s in it for you:

  • Opportunity to work for a well-respected brand globally who are in a significant growth phase
  • Attractive salary + bonus + benefits on offer - $150k-$180k+ Super + Bonus
  • Improve customer experience and be directly involved with delivering solutions and improving customer experience for products used daily all around the world
  • Working within a high-calibre, very collaborative Agile team
  • This would suit somebody who enjoys a start-up feel and enjoys being given the autonomy to flourish  


How to apply 

If you have the above experience (particularly with Salesforce) and you believe you can add value to this exciting organisation who are experiencing significant growth, we would love to hear from you please click Apply or send through your CV directly to adams@charterhouse.com.au 

 

This job has expired!