Job details
| Location: | Melbourne CBD |
| Salary: | $90,000 + super |
| Job Type: | Permanent |
| Discipline: | |
| Reference: | 99874 |
| Posted: | almost 2 years ago |
Job description
- Must be an Australian/New Zealand Citizen or Permanent Resident
- Collaborative working environment
- Diverse workforce
- Flexible Environment
About the Company:
We have partnered with a well-known transport organisation in the heart of Melbourne CBD, looking for an experienced Senior Service Desk Officer to join an established Service Desk Team, where you will be reporting into the Service Delivery Manager.
About the Role:
- Perform support tasks in accordance with the defined incident, request & change process
- Support the application hosting service, including rack and server service, network service, alarm and monitoring service
- Contribute to and/or develop centralised communications of all outages
- Assist and advise the Service Delivery manager with regards to day-to-day incidents and tasks assigned to the service desk team
- Seek quotes from vendors and raise purchase orders for equipment and services
- Ensure service desk tasks are resolved in accordance with service management procedure
- Ensure all incidents and requests assigned to the Service Desk Team are updated in accordance with the response and resolution SLAs
About You:
- Proven skills in planning work in a team capacity to meet internal and external stakeholders’ expectations
- Must have proven team leadership skills and the capability to motivate a team
- Excellent problem-solving skills, with proven experience in system problem solving skills
- Demonstrate investigative and research skills as well as well developed conceptual and analytical skills
- Excellent time management skills with the ability to set priorities and follow direction to plan and organise.
- Ability to work autonomously and seek guidance when necessary
- Proof of vaccination certificate
Benefits:
- Flexible working options
- Permanent engagement and exposure to new projects
How you can Apply
Click APPLY or contact James Higgs on 0402619858 or email jhiggs@charterhouse.com.au for a confidential discussion.
At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills, and contributions to the workplace.