Service Desk Officer

Job description

2 years’ experience with Level 1 & 2 support.  Work for a leading local city council with a diverse work environment and community.

• Service Desk Officer – Level 1 & 2
• 3-month contract with a view to extension
• Reputable local government organisation

About the Company

Working for a vibrant and leading city local council, where making a difference to others and the community is at the heart of everything they do.

Reporting into the service lead. You will be supported with growth and learning opportunities within an inclusive and diverse work environment, where you will be given challenging and important work that will have a real impact on the community.

About the Role

This role will be onsite but will require travel to other local council sites once or twice a week, along with flexible working options in a hybrid model. 

• Provide technical IT services for end user computing services
• Troubleshooting and problem-solving across the IT infrastructure
• You will report directly to the Service Delivery Lead
• Someone who is capable to manage minor projects or initiatives
• Providing support to the technology lead as required
• Explore emerging IT end user technologies and actively collaborate with other IT team members

About You

• 2 years’ experience providing technical support
• Strong knowledge of PC hardware and related peripherals
• Knowledge of all versions of Microsoft Windows operating systems
• Strong knowledge and experience in group policies, Active Directory user management, VMWare, Office 365 active directory, SCCM, Microsoft InTune, and Service Now
• Excellent relationship management skills, as well as highly developed communication skills both verbal and written
• Must provide a high level of customer service
• Understand methodologies and frameworks relevant to ICT service management
• Technical proficiency with an aptitude for working with IT hardware
• Advanced teamwork skills, must be able to connect with colleagues and work together toward common goals
• Excellent time management skills with the ability to set priorities and follow direction to plan and organise.
• Ability to work autonomously and seek guidance when necessary
• Proof of vaccination certificate
• Australian Drivers Licence

Benefits

• Flexible work
• Having a real impact on the community
• Extensive professional development and learning opportunities

How you can Apply

Click APPLY or contact James Higgs on 0402619858 or email jhiggs@charterhouse.com.au for a confidential discussion.

At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills, and contributions to the workplace.

www.charterhouse.com.au