Call Centre & Customer Service

3 x Customer Service Concierge Officers

Job details

Location: Sydney
Salary: $40 - $45 per hour
Job Type: Contract
Reference: V-112176
Posted: 4 days ago

Job description

3 x Customer Service Officers - NSW Government

  • Immediate start - Initial 6 month contract with likely extension + potential for ongoing work
  • Full time Monday to Friday
  • Sydney CBD location - 3 days onsite, 2 days working from home
  • $40 - $45ph + super
This is a great opportunity to work with this Government department located in the Sydney CBD with hybrid working flexibility. 

We are looking for standout Customer Service Concierge Officers who are customer-focused, organised and highly driven in to join their team on a temporary basis (with potential for ongoing work). You will working as part of the Complaints and Resolution branch within a friendly and supportive team.

This is a contract role, and require candidates who can hit the ground running, are calm with a fast-paced training period and able to adapt quickly in a new environment.
Experience in a similar role within a call centre environment would be highly advantageous.

About the Role:

  • This role will assist the team by answering phone calls from complainants and forwarding them to the correct contact/s or team, after gaining relevant or required information from the caller
  • The successful candidates will be professional as the first point of call for people phoning the department, and also able to manage callers who may be upset or combative
  • In this role you will not be required to resolve/manage the complaints, but rather ensure the complainant reaches the suitable team/contact
  • During down time, this role will also written responses to non-jurisdiction work and inbox management.
  • You will also be required to stay updated on departmental policy changes to determine responses, handle customer data and information with confidentiality and maintain accurate records and databases accurately


In this role you will be the first point of contact for the organisation.
It is essential that you enjoy providing a high level of customer service treating customers with honest, fairness, sensitivity and dignity.

  • 1-2 years experience in a call centre or customer service role, ideally people with experience at a major corporate (banking, insurance, telco, etc). 
  • Excellent interpersonal communication skills
  • High level of professionalism
  • Strong problem solving abilities, especially in a fast-paced environment
  • Advanced computer literacy skills
  • Previous experience in a contact centre would be beneficial
  • Some previous experience/job titles might be “Customer Care Consultant” or “Customer Solutions Specialist”

For further information or interest in this opportunity, please apply now or send a copy of your updated resume to Brooke Dover at


Please note, only shortlisted candidates will be contacted.