Job details
| Location: | Sydney |
| Salary: | $40 - $45 per hour |
| Job Type: | Contract |
| Discipline: | |
| Reference: | V-112176 |
| Posted: | 4 months ago |
Job description
3 x Customer Service Officers - NSW Government
- Immediate start - Initial 6 month contract with likely extension + potential for ongoing work
- Full time Monday to Friday
- Sydney CBD location - 3 days onsite, 2 days working from home
- $40 - $45ph + super
We are looking for standout Customer Service Concierge Officers who are customer-focused, organised and highly driven in to join their team on a temporary basis (with potential for ongoing work). You will working as part of the Complaints and Resolution branch within a friendly and supportive team.
This is a contract role, and require candidates who can hit the ground running, are calm with a fast-paced training period and able to adapt quickly in a new environment.
Experience in a similar role within a call centre environment would be highly advantageous.
About the Role:
- This role will assist the team by answering phone calls from complainants and forwarding them to the correct contact/s or team, after gaining relevant or required information from the caller
- The successful candidates will be professional as the first point of call for people phoning the department, and also able to manage callers who may be upset or combative
- In this role you will not be required to resolve/manage the complaints, but rather ensure the complainant reaches the suitable team/contact
- During down time, this role will also written responses to non-jurisdiction work and inbox management.
- You will also be required to stay updated on departmental policy changes to determine responses, handle customer data and information with confidentiality and maintain accurate records and databases accurately
Skills/Experience:
In this role you will be the first point of contact for the organisation.
It is essential that you enjoy providing a high level of customer service treating customers with honest, fairness, sensitivity and dignity.
- 1-2 years experience in a call centre or customer service role, ideally people with experience at a major corporate (banking, insurance, telco, etc).
- Excellent interpersonal communication skills
- High level of professionalism
- Strong problem solving abilities, especially in a fast-paced environment
- Advanced computer literacy skills
- Previous experience in a contact centre would be beneficial
- Some previous experience/job titles might be “Customer Care Consultant” or “Customer Solutions Specialist”
APPLICATIONS CLOSING SOON!
Please note, only shortlisted candidates will be contacted.