Application Support Analyst

Job details

Location: Sydney CBD
Job Type: Permanent
Reference: 100114
Posted: about 1 month ago

Job description

  • Sydney CBD
  • Reporting to Application Support Manager

Leading Finance Broker looking for Application Support Analyst to monitor and continuously improve the business application landscape.

About the role:

  • Assist in the preparation of reports including for audits and performance reporting
  • Follow and, where necessary, update processes to support key applications including monitoring and alerting systems, documentation and support processes
  • Ensure adherence to operational standards, risk management and security policies
  • Monitoring and supporting key business applications to ensure uptime and performance are within business SLAs
  • Responding to incidents in business applications according to relevant SLAs
  • Ensuring key business processes (including payments processing, bank statement processing, funding reports) are completed within business SLAs
  • Work with application delivery team on handover of new applications, feedback and resolution of issues
  • On-boarding and off-boarding of user accounts for staff and clients in key business applications
  • Analyse current processes and interactions for improvements in reliability, error handling and efficiency
  • Implement improvements according to prioritised pipeline
  • Work with peers/other stakeholders regarding required follow up enhancements, setting out rationale for required enhancements
  • Awareness of and compliance with established policies and procedures ensuring that work is conducted in a manner which safeguards the incumbent and their co-workers


About you:

  • Relevant tertiary qualifications in Computer Science or relevant discipline
  • Strong analytical and problem-solving ability
  • Strong communication and interpersonal skills
  • Basic proficiency with fundamental front-end languages such as HTML5, CSS3, and JavaScript frameworks such as Angular JS, React, expertise in .Net Framework, .Net Core


For more information, please contact Harrison Munro via

or 02 9641 2432