Connecting...

Technology

Application Support Analyst

Job details

Location: Sydney CBD
Job Type: Permanent
Discipline:
Reference: 100114
Posted: about 1 month ago

Job description

  • Sydney CBD
  • Reporting to Application Support Manager

Leading Finance Broker looking for Application Support Analyst to monitor and continuously improve the business application landscape.

About the role:

  • Assist in the preparation of reports including for audits and performance reporting
  • Follow and, where necessary, update processes to support key applications including monitoring and alerting systems, documentation and support processes
  • Ensure adherence to operational standards, risk management and security policies
  • Monitoring and supporting key business applications to ensure uptime and performance are within business SLAs
  • Responding to incidents in business applications according to relevant SLAs
  • Ensuring key business processes (including payments processing, bank statement processing, funding reports) are completed within business SLAs
  • Work with application delivery team on handover of new applications, feedback and resolution of issues
  • On-boarding and off-boarding of user accounts for staff and clients in key business applications
  • Analyse current processes and interactions for improvements in reliability, error handling and efficiency
  • Implement improvements according to prioritised pipeline
  • Work with peers/other stakeholders regarding required follow up enhancements, setting out rationale for required enhancements
  • Awareness of and compliance with established policies and procedures ensuring that work is conducted in a manner which safeguards the incumbent and their co-workers

 

About you:

  • Relevant tertiary qualifications in Computer Science or relevant discipline
  • Strong analytical and problem-solving ability
  • Strong communication and interpersonal skills
  • Basic proficiency with fundamental front-end languages such as HTML5, CSS3, and JavaScript frameworks such as Angular JS, React, expertise in .Net Framework, .Net Core

Apply:

For more information, please contact Harrison Munro via hmunro@charterhouse.com.au

or 02 9641 2432