Client Service Officer - NSW Government

Job description

Client/Customer Service Officer - NSW Government - Communities and Families

• $38.40ph + super
• Immediate start pending checks
• Initial 6 month contract with view to extend
• Strawberry hills location
• Full time, Monday to Friday
• Working with Children Check required

This large Government department within family and community services is seeking an experienced Customer Service Officer to join the team for an initial 6 month contract with the potential to extend.

The Customer Service Officer places an integral role in providing front line services to the community from a local office, this includes a range of client and administrative services that contribute to the effective delivery of quality services in the local office. This is a highly rewarding working environment, offering the opportunity to assist those in the community.

This department directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs.

Their vision is to empower all people to live fulfilling lives and achieve their potential in inclusive communities. They collaborate with government, non-government and community partners to work with children, adults, families and communities to improve lives and realise potential, with a focus on breaking, rather than managing, disadvantage.

Responsibilities include but not limited to:

• Provide support and customer service on reception and associated front counter duties including answering telephones and referrals to other service providers
• Provide administrative support to the casework teams at the local office with a high level of attention to detail and a focus on customer service
• Accurate data entry and record management, maintaining confidentiality at all times as well as following the required policies and procedures
• Assisting with the coordination of meetings, travel and events
• Managing incoming and outgoing mail
• Provide support and maintain records of motor vehicle fleet usage, arranging cleaning, servicing and repairs as required
• Maintain stationery and office supplies and monitor and maintain office equipment
• Appreciating the nature of services that caseworkers provide to clients, in order to provide quality clerical support to a casework team and prioritise the demands of the team.
  
  

Skills and experience:

• Outstanding verbal and written communication skills
• Ability to handle sensitive issues and confidential information
• Exceptional customer service skills with the ability to handle confronting situation and remain calm under pressure
• Decision making and problem solving skills
• Planning and prioritising workloads to meet deadlines in a demanding work place
• Tech savvy - the ability to pick up new systems quickly
• A background in community services or prior experience within the NSW Government is beneficial 

For further information or interest in the role, please email a copy of your resume to Brooke Dover at brooked@charterhouse.com.au

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