Job details
| Location: | Docklands |
| Salary: | $50 per hour + super |
| Job Type: | Temporary |
| Discipline: | |
| Reference: | V-118652 |
| Posted: | 30 days ago |
Job description
- Work with a leading Melbourne organisation, contribute to the ongoing development of a professional complaint resolution service
- You will be responsible for processing and investigating all customer feedback cases in a timely manner, providing exceptional customer experience
- To start end of November, initially until 7th Feb| CBD location
Responsibilities will include:
- Manage complaints caseload and prioritise according to level of urgency, responding by letter, phone, or email in a timely manner.
- Investigate all issues thoroughly and liaise with various business units to ensure a satisfactory outcome
- Respond on Ministerial, government and Public Ombudsman queries as required.
- Ensure you are restoring passenger confidence and appropriate follow up actions have taken place.
- Meet and exceed weekly individual and team targets for cases closed telephone resolutions and internal/external escalations.
- Previous experience in complaints environment
- Highly developed written and verbal communication skills
- Intermediate knowledge of the MS office suite including Word, Excel and Outlook
- Ability to think ahead, proactively make decisions and problem solve
- Proven experience working in a busy environment
- Be hard-working, punctual, and organized
- Work effectively and autonomously to specific deadlines while maintaining a high level of accuracy
- An aptitude to grow and learn
This company offer a collaborative working culture with a diverse workforce, a commitment to equity and a flexible environment. Safety and zero harm are at the heart of their values.
Please note you will need to obtain a police check for this role before commencing this role.
If this sounds interesting, please apply online with your CV, including a cover letter.
At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contributions to the workplace.