Customer Service and Admin Officer

Job description

• Penrith Location and WFH Flexibility 
• Initial 3-Month Contract – Possible Extension
• Start ASAP
• $40-45 P/H + Super
• 38 hours P/W – 7.6 hours P/D

• Support team projects, mentor colleagues and ensure accurate information sharing to enhance service delivery.
• Provide high-quality advice, guidance and issue resolution while maintaining confidentiality and accuracy of customer information.
• Handle cash receipting, debt management, tax invoicing and financial reconciliations in compliance with agency standards.
• Assist with board support, records management, correspondence, meeting coordination, and procedural improvements to facilitate team effectiveness.
• Collect and analyze data to inform decision-making and foster continuous improvement efforts.

• Embrace continuous learning, demonstrate commitment to assigned task and value feedback for personal and professional growth.
• Recognise the importance of customer service, ensuring understanding of customer needs, delivering tailored services, maintaining open communication and demonstrating respect and fairness in interactions, both internally and externally.
• Seek clarification when needed, complete tasks within specified parameters under guidance, proactively advance personal workload, and identify required resources.
• Display competency in utilising technology, while adhering to records, communication, document control policies and guidelines for technology usage and cybersecurity.
• Effectively communicate, collaborate, strategise, analyse, take ownership, adhere to policies, apply financial and procurement processes efficiently and employ effective planning and coordination methods.