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Call Centre & Customer Service

Customer Service Manager

Job details

Location: Keysborough
Salary: $80,000 - $88,000 plus super
Job Type: Permanent
Discipline:
Reference: V-112168
Posted: 7 days ago

Job description

Seeking an experienced team leader to lead a customer service team within an automotive sustainability division to ensure a high level of customer experience experience essential.
  • Sustainable automotive industry 
  • Work with an organisation who have a focus on saving the environment
  • South Eastern suburbs
About the Company 

The role, reporting into the Customer Service Manager will contribute to the development and implementation of the customer strategy, lead continuous improvement and support governance and compliance. This varied role will suit someone who thrives in a complex environment and has a vested interest in the automotive industry. Be a part of a supportive team that values excellent customer service, enthusiasm, working together, and open communication. 

About the role 

  • Supervising a team of 8, reporting to the customer service manager  
  • Leading and coaching to build a high performing culture 
  • Key stakeholder management 
  • Ensuring team KPI’s are met through management 
  • Mange key supplier relationships 
  • Identifying efficiency improvements 
  • Act as an escalation point 
  • Assisting with the overall strategy of operations and ad hoc projects 
Skills & Experience 

  • Leading teams – minimum 2 years 
  • Customer focused both internally and externally. 
  • Automotive industry experience 
  • Attention to detail 
  • Excellent communication skills both verbal and written 
Culture 

  • Collaborative working environment 
  • Socially responsible organisation 
  • Rewards and recognition for outstanding performance  
  • Strong learning and development programme  
Benefits 

  • Excellent leadership training programme 
  • Flexible work environment 
  • Employee benefits including staff discounts and employee assistance programs 
At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contributions to the workplace.