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Customer Service Officer

Job details

Location: Perth
Salary: 35.6
Job Type: Contract
Discipline:
Reference: 109272
Posted: 5 months ago

Job description

  • Pay rate: $35.60 + super
  • Start date: 6 Month Contract with a view to Perm
  • Location: Perth CBD

This is a great opportunity to work with this large National reputable organisation located in Perth CBD with hybrid flexibility. The successful contractors will be working on a 7am-5pm rotating roster Monday to Friday. This role provides excellent training and a friendly and supportive working environment.

We are looking for standout Customer Service Officers/Call Centre Operators who are customer-focused, organised and highly driven in to join their team on a temporary basis. Successful candidates will need to be able to work within a high volume, high pressure and constantly evolving contact centre environment. Adapt to changing priorities, and achieve both individual and team KPIs within defined service standards. 

This is a contract role, so we need Candidates who can hit the ground running, are calm with a fast-paced training period and able to adapt quickly in a new environment. Experience in a similar role within a call centre environment would be highly advantageous. 

The role:

  • Receive inbound calls and make outbound calls (not sales), obtain necessary information, and utilise generalist knowledge to take appropriate action
  • Undertake administrative to support the provision of high-quality service delivery
  • Maintain customer satisfaction
  • Handle customer data and information with confidentiality
  • Maintain accurate records and databases in their inhouse systems

Skills/Experience

The call centre/customer service representatives are often the first point of contact for the organisation. It is essential that you enjoy providing a high level of customer service treating customers with honesty, fairness, sensitivity and dignity.

  • 2-3 years experience in a call centre or customer service role
  • Excellent written and verbal communication skills
  • Previous experience within a large organisation would be preferred but not essential
  • High level of professionalism
  • Strong problem solving abilities, especially in a fast-paced environment
  • Being very resilient and adaptable, show initiative
  • Strong email etiquette
  • Proficient in Microsoft office suite
  • Tech savvy is essential

How to apply

Does this role sound like the perfect role for you? Apply today!

This job has expired!