ICT Support Engineer

Job details

Location: Parramatta
Job Type: Contract
Reference: 99499
Posted: 3 months ago

Job description

  • Hybrid model - 2 days Parramatta Office / 3 days WFH
  • ASAP Start – 2.5 month contract (HIGH chance to extend) 
  • Pay rate: $51.39 - $65.50 per hour + super (35 hour week)


About the Role 

  • A NSW gov client are looking for a motivated candidate to provide senior level technical support for a Grants Management System within an environmental funding program
  • The position will oversee internal helpdesk enquiries and provide expertise to manage or triage issues or escalate as necessary.
  • The role will also help to develop solutions requirements in collaboration with branch colleagues ahead of grant funding rounds
  • Working as part of internal matrix project team you will be one of two in-house technical experts providing support to users, whilst also managing the relationship with an external vendor for additional support requirements.

Skills & Experience 

  • Strong stakeholder engagement and partnership skills with the ability to tailor complex information in an audience-appropriate manner 
  • Proven experience providing in-house support for systems and applications 
  • Experience in smartform design ideally using Forms.IO with JSON Logic and in the development and implementation of reporting and dashboard tools. 
  • Web design experience and with css and html. 
  • Experience using SQL Server Management studio and TSQL to extract business critical information. 
  • Familiarity with change requests and bug tracking tools such as DevOps or JIRA. 
  • good communication as will be working with internal stakeholders, partly managing vendor management relationship 
  • minimum 5 years experience 
  • preference for SQL or JSON (can be either) 


How to Apply 

Click APPLY or contact Megan Saunders on for a confidential discussion