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Help Desk & IT Support

IT Support Engineer

Job details

Location: Penrith
Salary: $70000 - $100000 per annum
Job Type: Permanent
Discipline:
Reference: V-131116
Posted: 4 days ago

Job description

IT Support Engineer – Penrith MSP
Ready to move on from an EOL role? Join our growing MSP in Penrith as an IT Support Engineer and work with a dynamic team supporting SMB clients (10–150 users). You'll handle both onsite and remote support, plus assist with project implementation.

Your Day-to-Day:
  • Resolve client IT issues across hardware, software, networks, and systems
  • Provide onsite and remote desktop/server support
  • Perform maintenance, backups, and updates
  • Log support activity and share knowledge with the team
  • Train and guide end-users on tech use
What We’re Looking For:
  • 2+ years in a similar IT support role (MSP experience ideal)
  • Strong troubleshooting skills across Windows, networking, and Microsoft 365
  • Experience with servers, Active Directory, Group Policy, and firewalls
  • Microsoft/Azure certifications (highly valued)
  • Great communication and multitasking skills
  • Australian citizenship or PR with full work rights
  • Valid Australian driver's licence