Maintenance Controller

Job description

• $75k - $80k Package + Bonuses
• St Leonard’s, NSW
• Hybrid flexibility once fully trained

Our client, is seeking an experienced Maintenance Controller to start immediately at their St Leonard’s Office. Our Client is a ASX 300 listed Financial Services and Fleet Vehicle Management Organisation that operate across Australia and New Zealand.

The primary focus of a Maintenance Controller is to effectively and efficiently manage the maintenance programs of customers and their accounts.  In particular the Maintenance Controller is to have a strong focus on cost control and cost reduction. We need the successful candidate to be reliable and be able to provide high quality customer service. Ensuring maintenance is carried out in accordance with the Organisation’s service, repair and warranty guidelines without compromise to safety.

To be successful in this role, it is a requirement to be able to work in a team environment, have well developed relationship building skills as well as fantastic verbal and written communication skills.

Role Responsibilities:

• Deliver outstanding customer service
• Complete and provide key customer reporting as required
• Lead key customer and account maintenance programs
• Assisting customers with breakdowns, replacement cars and general enquiries
• Establish and audit local supplier network to support the branch operations
• Review additional work requests against issued maintenance authorisation
• Ensure all issued work authorities are effectively cost controlled in line with processes and procedures
• Product Diagnostics in collaboration with suppliers
• Maintain good relationships and communicate with key Account Managers
• Provide client advice and assistance on maintenance related issues
• Reconciliation of issued work authorities
• Provide expertise for commercial vehicles
• Provide support to the business by participating in initiatives and projects as required
• Other duties as required

Skills and experience:

• Excellent customer service skills
• Strong communication skills both written and verbal
• Problem solving skills
• Trade qualified in motor mechanics or similar
• Understanding of Maintenance & Reliability basic practices
• Understanding of quality tools such as Failure Modes Effects Analysis and Root Cause Analysis
• Moderate to advanced computer skills specifically in excel
• 5 years’ experience (SME related)
• Experience in a similar role prior experience with case management
• Ability to build rapport with various stakeholders - relationship management skills
• Be able to work collaboratively with others and sharing knowledge and skills to achieve team goals and objectives.
• Take ownership in the functions of the role to deliver the best outcome for all stakeholders.

Please apply today if you have the skills and experience for this position. You will need to be Australian Citizen/PR to apply for this FT Permanent opportunity.