Marketing & Communications

Communications Officer

Job details

Location: Melbourne CBD
Salary: $75,000 - $80,000
Job Type: Permanent
Reference: 100218
Posted: about 1 month ago

Job description

Iconic Melbourne brand | CBD location | Fast pace environment | Join a dynamic communications team 

  • Join the team at an iconic Melbourne brand, permanent opportunity
  • Bring your creativity and organisational skills to a busy operational environment
  • Work various shift patterns including weekends and overnight shifts


The Melbourne brand, based in the CBD has a unique opportunity for a Communications professional to support and contribute to their busy Customer Experience team, in ensuring timely and accurate customer information is relayed to the public. This position requires problem solving, exceptional communication skills and someone to think on their feet. This varied role will see you liaise with various stakeholders including the general public and department heads. The role will draft communications materials for planned & unplanned service changes.


Key responsibilities include:

  • Assess passenger impacts arising from unplanned incidents
  • Prepare and implement accurate and professional information during unplanned disruptions including announcements
  • Plan and produce information bulletins, signage and social media content
  • Update passenger information content during planned disruptions including announcements, customer bulletins, brochures & website
  • Broadcast announcements via a remote PA system to provide up-to-date disruption information
  • Draft passenger information and briefing content to the design & production team
  • Providing information to various departments in relation to alterations to timetables, travel options and connecting services due to delays or service disruptions;
  • Various ad-hoc admin duties including data entry


To be successful in this opportunity, you will have:

  • Relevant tertiary communications qualification (desirable) and / or a proven track record of achievement in a similar related discipline
  • Proven track record of experience in communications within a customer service or operational environment
  • Ability to work on a rotating roster including early or late shifts and weekends
  • Experience working in a fast-paced, unsupervised environment with competing priorities
  • Exceptional written and verbal communication skills and proven ability to adapt the level of communication to the audience
  • Previous experience using and managing social media platforms
  • Knowledge of Melbourne’s special events and geography is desirable



A truly collaborative and hardworking team. This organisation will offer you a professional and creative working environment to further grow your skillset, as well as working within their envious company culture.

At Charterhouse, we embrace, and value, diversity of culture, working arrangements, sexual orientation, and gender identity. On behalf of our client, we promote a workplace that actively seeks to include and welcome unique contributions of all people; to embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contributions to the workplace.

If you believe that you are the right person for the role, please APPLY today.  As part of the application process you will be asked to complete a written task and you will also be required to complete a police check. For further information, please contact Sinead via email