Job description
- Permanent Full-Time Position
- Melbourne
- $60K + Super + Individual and Teams Commissions + Other Incentives
- Career development, mentoring, and progression opportunities
- Supportive team culture | Great Location
Our client is a global luxury brand with an established reputation in the region. With a heritage of quality and innovation, they continue to grow across Australia, offering clients an elevated shopping experience and employees the chance to develop meaningful, long-term careers.
The Role
As a Client Advisor / Sales Associate, you will be the boutique’s front-line ambassador, delivering an exceptional luxury client experience. This is a consultative role where you will build loyal client relationships, provide styling and product advice, and ensure every visit is memorable. Alongside service excellence, you’ll contribute to sales performance and support the smooth running of boutique operations.
Key Responsibilities
- Deliver a personalised and engaging client experience in line with luxury standards.
- Build strong, lasting relationships through clienteling and after-sales follow-up.
- Provide expert styling and product guidance tailored to individual client needs.
- Achieve and exceed personal and store sales targets.
- Maintain boutique presentation and support operational tasks including stock accuracy.
- Resolve client enquiries and issues with empathy and professionalism.
- Collaborate with your team to enhance service, share knowledge, and drive results.
- Previous retail experience (luxury or premium sectors desirable).
- A passion for creating exceptional client experiences.
- Strong communication and interpersonal skills, with the ability to build rapport easily.
- Sales-driven mindset with proven success achieving KPIs.
- Tech-savvy, with the ability to use CRM and digital tools.
- Positive, collaborative energy with a commitment to growth and development.
This is an exciting opportunity to join a high-profile luxury brand during a phase of expansion in the Australian market. You’ll enjoy:
- $60K + Super + Individual and Teams Commissions + Other Incentives
- Ongoing mentoring and structured career progression pathways
- A supportive and collaborative culture
- A central Melbourne boutique with excellent transport access
Click APPLY now or contact Michaela at michaelal@charterhouse.com.au for a confidential discussion.